RESERVATION INFORMATION

reservation information

Reception is situated at 48 Freshwater Street, Scarness.

Open 8.00am – 6.00pm Monday to Friday & 8.30am – 4.00pm Saturday & Sunday, unless by arrangement with management.

Check In: 2.00pm Check Out: 10.00am

After Hours Key Collection: Secure Lock Box Key Collection available upon request.

After Hours Key Drop Off: Situated in Basement  & Reception Entrance.

2 Security cards provided per apartment.  Security card access to grounds, basement and lifts.

Reservations can be made via phone or email. When emails are provided reservations will be confirmed via email.

 

terms of accommodation

deposits

To secure a reservation will require a deposit of one nights accommodation.

Christmas, Easter and high season bookings require a 20% deposit or one nights accommodation, whichever is greater. Christmas and Easter bookings require the 20% deposit paid at least 3 months prior to the arrival date to secure the reservation.

Corporate Business bookings can be secured by either a purchase order or charge-back reference unless otherwise agreed to by management.

high floor guarantee

High floors can only be guaranteed subject to availability and with a $20.00 per night charge unless otherwise agreed to by management.

early departure

Where guests choose to depart early after check in, no refund will be guaranteed. Management has the right to refuse refund in certain circumstances where re-letting cannot be achieved.

cancellation policy

A refund of the deposit less a $75.00 administration fee will only be made if more than 28 days notice of cancellation is given in peak and high Season and 14 days notice in low season.   If less than 14 days notice of cancellation is given the first nights accommodation will be charged. Cancellation of corporate bookings are upon acceptance of management.

christmas & easter peak reservations

A minimum 3 night stay is required during peak period bookings. There are no 1 Bedroom Beachside or 1 Bedroom Beachside Outdoor Hot Spa Apartment bookings available during this period. A 20% deposit is required at least 3 mths prior to the arrival date unless booked at a later date.  Twenty-eight (28) days cancellation notice is required.

high season

School Holidays and Whale Season are considered high season and require a 20% deposit to secure bookings.  Twenty-eight (28) days cancellation notice is required.

Please contact us to check rates.

low season

Bookings made outside of Christmas, Easter, School Holidays and Whale Season are considered low season and require a minimum deposit of one nights accommodation on multiple night bookings. There is a 14 day cancellation policy on these bookings unless otherwise agreed.